Employees today have higher standards for digital technology in the workplace—and they’re willing to bypass jobs that provide substandard technology.
From the Editor
Happy National Customer Service Week! National Customer Service Week was established by the International Customer Service Association (ICSA) IN 1984, and proclaimed a national event by the U.S. Congress in 1992.
Monitoring/Coaching Practices • MONITORING • Contact Center/Call Center Management • Training • Metrics/Key Performance Indicators• Reporting, Scorecards, Analytics • HIRING/RETENTION • Workforce Management • Process Improvements • Customer Experience Management • Multichannel Strategy/Technology • Customer Surveys • Employee/Customer Engagement, Satisfaction • LEADERSHIP • contact center • multichannel • customer contact • call center • customer experience • CEM