From the Editor
Welcome to the first Pipeline issue of a brand-new year! We spent a great deal of time throughout the last two quarters of 2011 deliberating over our editorial mission, industry trends and Pipeline's role in helping our readers to build a successful operation and career. We funneled all of this consideration into our content planning for 2012. This first issue addresses a few key trends in customer experience, culture, staff and technology that
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current issue
JANUARY FEATURE ARTICLE
Is Chief Customer Officer in Your Future?
The C-suite's growing focus on customer experience is paving the way for service leaders to take a seat at the executive table. A look at the key competencies that will help to position you for the chief customer officer role.
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Customer Spotlight
Laura Burke
The Paisley Group
Megs Suratkal
Director Global Outsourcing & Vendor Management
Acronis Inc
call center publication out there. Not surprising, considering the people that contribute content. Thanks for bringing this team together."
Larry Eiser
Vice President
Call Center Operations
Duke Energy
Robert Hill
Customer Service Manager
Clark Public Utilities
Sallie Drier
Customer Response Unit Site Director
Guardian Insurance
Anthony Gwirtz
Contact Center Executive
AAA MSC
Paul Stockford
President/Chief Analyst
Saddletree Research
Marsha Bailey
Consultant Liaison
Interactive Intelligence
Bill Hartline
Director Customer Service
The Best Experience Company
Springs Window Fashions
Scott Murphy
Contact Center Manager
Employees Retirement System of Texas