Contact Center Pipeline journal for contact center managers

From the Editor

Senior executives largely recognize the impact that an engaged workforce can have on their organization's financial performance. Unfortunately, in many cases, that recognition isn't translating into action. Recent analysis by Hewitt Associates shows that almost half (46%) of the organizations worldwide saw a significant drop in employee engagement levels in June — the largest decline the HR consulting and outsourcing firm has observed in 15

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current issue

SEPTEMBER FEATURE ARTICLE

Managing a Distributed Workforce

Over the past few years, contact centers have been dealing with an increasingly distributed workforce. Advancements on the technology side can ensure a seamless workflow, but without regular face-to-face interaction, managers often find it difficult to communicate effectively with their remote agents and build a team-oriented culture. Industry experts offer tips for staying connected with distributed agents.

Contact Center Pipeline Advisory Board

Founding Advisors

Jay Minnucci

Lori Bocklund

Customer Spotlight

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