From the Editor
Happy National Customer Service Week (Oct. 6-10)! This month, organizations across the nation will be celebrating CSW with events and activities to show frontline CSRs appreciation for their hard work and the value that they deliver every day.

It’s also a perfect time to recognize the true heroes in your organization—the ones who are sitting in your contact center. The care and attention that
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OCTOBER FEATURE ARTICLE
Adding Value Through Mobile

Mobile devices have given customers more control over their time, and higher expectations for companies to be available on their terms. A look at tools and technologies to enhance the mobile service experience.  more...

OCTOBER INSIDE VIEW
Houston 311

The City of Houston leverages technology to improve the lives of citizens and agents.  more...

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