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Contact Center Pipeline Magazine
April Issue
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by: Brendan Read
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Issue Archives
How to handle challenges of agents working from home.
How to nurture friendships in the remote contact center era.
How financial services can use tools like Conversational AI and Agent Assist AI.
The New Normal, like WFH, has shaken up contact center site selection strategies.
Declining labor supply poses challenges and how to offset them.
Key initiatives to contact center success.
Where are contact centers going post-COVID-19 pandemic?
Doing so is win-win-win for customers, employees, and organizations.
How AI can assist agents assist customers.
Email has its flaws, so here’s how to make the best of it.