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The One Thing Every Successful Contact Center Has!
Contact Center Pipeline is an instructional journal focused on the specific needs and challenges of the contact center delivered in print to your desk each month. Our website offers archives of past Pipeline issues along with a growing collection of resources to assist in meeting your challenges.

The Pipeline’s sole purpose is to address the information needs of contact center professionals by providing relevant, actionable content to help them do their jobs. Our content is developed by a team of industry veterans all of whom are known for their unique understanding of the inner workings of contact centers.

The Pipeline’s monthly editorial lineup includes columns exploring the essential contact center management areas, such as strategy, technology, workforce management, training, performance, management ROI, leadership and more.

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current issue
MARCH FEATURE ARTICLE

Getting Social with Customers

Some companies are taking innovative approaches to social media that are transforming their businesses and culture. A look at five companies that are on the leading edge of customer-focused social strategies.

2009 Issues on CD
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Susan Hash

Editor

Social media is quickly becoming more prevalent in business as a critical tool for listening and responding to customers. Companies are eager to move beyond simply monitoring social sites for mentions of their brands — they want to be active and visible in the space where their customers are.