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Kathleen Peterson

PowerHouse Consulting


Kathleen M. Peterson is the Chief Vision Officer of PowerHouse Consulting, a call center and telecommunications consulting firm.

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Articles by Kathleen Peterson

Is Your Contact Center Overexercised?

The importance of understanding the impact of underestimating and under provisioning the Contact Center.

Current Issue Strategy Customer Experience People Development Culture Turnover







The Intangible Value of Healthcare Access Centers

Transforming the Patient Experience while optimizing the operational efficiency of Healthcare facilities.

Operations Strategy Customer Experience





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