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Contact Center Pipeline Magazine
April Issue
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PowerHouse Consulting
Kathleen M. Peterson is the Chief Vision Officer of PowerHouse Consulting, a call center and telecommunications consulting firm.
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Taking time to make impactful decisions.
Strategy Customer Experience
A progress in spirals.
Strategy Vision - Mission - Values People
Promote your Contact Center’s Value and Visibility.
Operations Strategy
Use Game Day strategies to evaluate your Contact Center.
Operations Strategy Customer Experience
Operations Strategy People Turnover
Operations Strategy Customer Experience People
Operations Workforce Management Strategy People Hiring Turnover Editor's Picks
Time to Take a Growth Readiness Assessment
Operations Workforce Management Strategy People Development
10 Ideas for Managing Your Personal Brand
Operations Strategy People Development
Agent Response to Outdated KPIs.
Operations People Performance Management