Take on any CX challenge with Pipeline+ Subscribe today.

Kathleen Peterson

PowerHouse Consulting


Kathleen M. Peterson is the Chief Vision Officer of PowerHouse Consulting, a call center and telecommunications consulting firm.

Read More

Articles by Kathleen Peterson


The Case for Preparedness

Expert Witness Insights for Contact Centers

Operations Strategy


Now Hear This!

New Measures for Contact Centers

Operations Strategy Customer Experience








The Fine Art of Contact Center Management - Part 1

Understanding and responding to, the center’s driving forces.

Operations Strategy


1345678910Last