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Contact Center Pipeline Magazine
June Issue
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PowerHouse Consulting
Kathleen M. Peterson is the Chief Vision Officer of PowerHouse Consulting, a call center and telecommunications consulting firm.
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Don't blur the big picture.
Strategy People Development
Developing a Strategic Game Plan.
Strategy Vision - Mission - Values People
Where the customer “interaction” or “experience” takes place.
Operations Strategy Customer Experience
Taking time to make impactful decisions.
Strategy Customer Experience
A progress in spirals.
Promote your Contact Center’s Value and Visibility.
Operations Strategy
Use Game Day strategies to evaluate your Contact Center.
Operations Strategy People Turnover
Operations Strategy Customer Experience People
Operations Workforce Management Strategy People Hiring Turnover Editor's Picks