Tim Montgomery

Alamo Cloud Solutions

Tim Montgomery is known as a pioneer in the call center space, having built his last BPO call center (CSG) exclusively in the cloud. CSG grew from 10 employees to nearly 1,000 in just 5 years. For two years, CSG was on the Inc. 500 list of America’s fastest-growing companies, and in 2015, it was named the fastest-growing large company in San Antonio. Tim’s proven expertise in customer service and contact center operations has made him a sought-after advisor to companies in a variety of vertical industries. Tim has worked with and advised some of the world’s most recognized service organizations—USAA, DELL, AIG, Coca-Cola, Farmers Insurance, Allstate, The Gartner Group, Amerigroup, Harvard Medical School, and hundreds more. Recognized as a talented speaker, Tim has become a regularly featured presenter at the contact center industry’s largest conferences. He has delivered workshops and keynotes in seven countries to more than 20,000 customer service and contact center professionals worldwide. To schedule a conversation with Tim, email him at [email protected].