How to Be a Supervisor in the Modern Contact Center
FEATURING
- Challenges & Priorities Survey Results
- Handling Irate Customers
- Building Customer Trust
Recruiting for the Modern Contact Center
FEATURING
- What's New for Your Contact Center
- 12 Tips to Find Time for Coaching
- Keeping Agents from Causing Liabilities
How AI Will Change the Nature of Contact Center Work
FEATURING
- Compliance and the Contact Center
- Taking a Deep Dive into FCR
- Coaching in the Contact Center
QA in an Omnichannel World
FEATURING
- Costs and the Role of Technology
- Trends in Healthcare
- Best Practices for Onboarding New Employees
More Recognition, Please!
FEATURING
- Measuring and Achieving FCR
- Clear Path to Healthcare Access
- Turn Your Order Desk into an Inside Sales Team