Chatbots in the Contact Center
10th Anniversary Issue
- Win the Fight for a Better Desktop
- Seamless Self-Service
- Speech Analytics in 2019
Innovative Training for the Contact Center
FEATURING
- PM Tools and Processes
- Does AI Make Agents Happier?
- Put Your Machine Data to Work
How to Be a Supervisor in the Modern Contact Center
FEATURING
- Challenges & Priorities Survey Results
- Handling Irate Customers
- Building Customer Trust
Recruiting for the Modern Contact Center
FEATURING
- What's New for Your Contact Center
- 12 Tips to Find Time for Coaching
- Keeping Agents from Causing Liabilities
How AI Will Change the Nature of Contact Center Work
FEATURING
- Compliance and the Contact Center
- Taking a Deep Dive into FCR
- Coaching in the Contact Center