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Upcoming Events

Contact Center Pipeline Calendar of Industry Events.

 

Webinars

Upcoming Live and Archived Contact Center Webinars From Our Partners.

Voice of the Customer: Bringing Value to Your Organization's Contact Center

A sponsored webinar by Verint

How AI is Radically Changing KM & Self Service

A sponsored webinar by Shelf

How to Beat Every Goal for 2019 through Agent Empowerment with AI

A sponsored webinar by CCW and Shelf

How Can You Build Customer Trust?

A sponsored webinar by Resolver

eBooks

eBooks and Reports From Our Partners.

How To Build a Connected Cross-Channel CX Program with VOC

An ebook from Verint

Deliver Exceptional Contact Center CX with Cloud Market Leader

A report from Nice inContact

Humans and RPA Robots Working Side-by-Side: Are You Ready?

An ebook from Verint

NICE inContact Named a Leader in 2018 Gartner Magic Quadrant for CCaaS

A report from Nice inContact

3 High-impact Use Cases for Contact Center Analytics

A report from Nuance

A Guide to Agent Engagement

A handbook from Calabrio

Building a Better Customer Experience

An ebook from Panviva

 

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      Contact Center Pipeline
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      The material on this site may not be reproduced, distributed, transmitted, or otherwise used, except with prior written permission of Pipeline Publishing Group, Inc.

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