Contact Center Pipeline Leadership

Insight and Inspiration for the Contact Center Professional

Contact Center Pipeline is the leading resource for contact center & CS/CX professionals. Featuring insight from the top subject-matter experts, on the most pressing contact center management topics. Put our expertise behind your contact center decisions, with in-depth articles, first-party research, and forward-thinking perspectives that you won’t find anywhere else.

Contact Center Pipeline, a division of Pipeline Publishing, Inc., takes a global view of the contact center and customer service industries.  Contact Center Pipeline connects with its audience across our monthly magazine, web, email, surveys,  and in-person events.

Contact Center Pipeline publishes a monthly print magazine, digital magazine, website articles, and posts Tues-Thurs on our blog. We believe in quality over quantity, honesty over spin, and publishing what’s important, not what generates clicks. Our work has been recognized by multiple industry awards and a loyal audience of over 12 years. Our very first subscriber, is still receiving our magazine 12 years later. 

Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force. Each month, well-respected industry leaders present their strategies, best practices and actionable insights.

  • Linda Harden
    Publisher & CEO

  • Brendan Read
    Editor-in-Chief

  • FOUNDING ADVISORS
    Lori Bocklund, Jay Minnucci

  • EDITORIAL ADVISORY BOARD
    Mike Aoki, Sangeeta Bhatnagar, Heather Bissell, Lori Bocklund, Colleen Bolton, Dick Bucci, Tiffany LaReau, Janet LeBlanc, Tim Montgomery, Kathleen Peterson, Michele Rowan, Jennifer Thomas, Dan Wallis

  • DIRECTOR OF OPERATIONS Martha Satterfield

  • ADVERTISING / MANAGING DIRECTOR Sara Kleinman

  • CREATIVE DIRECTOR Mark Knight

  • PRODUCTION DESIGNER Ellen Herndon

  • SENIOR ILLUSTRATOR Eric Jackson

  • SENIOR GRAPHICS EDITOR Alexandra Shore

  • PRODUCTION SPECIALIST Jack Ellis

  • WEB / APPLICATION DEVELOPMENT Etchasoft, Inc.
    FRONTEND DEVELOPMENT Etchasoft, Inc.

  • TECHNOLOGY & OPERATIONS CONSULTING Informulate Inc.