Contact Center Pipeline, a division of Pipeline Publishing, Inc., takes a global view of the contact center and customer service industries. Contact Center Pipeline connects with its audience across our monthly magazine, web, email, surveys, and in-person events.
Contact Center Pipeline publishes a monthly print magazine, digital magazine, website articles, and posts Tues-Thurs on our blog. We believe in quality over quantity, honesty over spin, and publishing what’s important, not what generates clicks. Our work has been recognized by multiple industry awards and a loyal audience of over 12 years. Our very first subscriber, is still receiving our magazine 12 years later.
Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force. Each month, well-respected industry leaders present their strategies, best practices and actionable insights.