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The most significant security risk to a company’s data or systems comes from within—human error.
Operations Contingency Planning Technology Data Security
Way too many centers still have way too many manual process steps, negatively impacting the customer experience and the cost of doing business.
Technology Workforce Optimization Assisted Service
Technology Artificial Intelligence White Papers
Strategy Customer Experience
The key is approaching things in the right way, which includes a heavy dose of communication delivered with a dash of gusto.
The concept of work-life balance is gaining traction in North America as labor shortages allow workers to be more selective about the companies for whom they choose to work.
It will be essential to build out an organization and a team that can handle the new normal in our industry—fast-paced with high expectations from clients.