Take on any CX challenge with Pipeline+ Subscribe today.
Contact Center Pipeline Magazine
April Issue
PIPELINE PUBLISHING GROUP, INC. ALL RIGHTS RESERVED.
REPRODUCTION IN WHOLE OR IN PART WITHOUT WRITTEN PERMISSION IS STRICTLY PROHIBITED. FOR SYNDICATION OR INTERNATIONAL LICENSING REQUESTS, REPRINT, OR REUSE PERMISSION, EMAIL [email protected]
by: Brendan Read
View Issue
Issue Archives
Declining labor supply poses challenges and how to offset them.
The New Normal, like WFH, has shaken up contact center site selection strategies.
How AI can assist agents assist customers.
How to nurture friendships in the remote contact center era.
Where are contact centers going post-COVID-19 pandemic?
Doing so is win-win-win for customers, employees, and organizations.
How to handle challenges of agents working from home.
Email has its flaws, so here’s how to make the best of it.
Key initiatives to contact center success.
How financial services can use tools like Conversational AI and Agent Assist AI.