2018 Pipeline Publishing Group, Inc. All Rights Reserved.
The material on this site may not be reproduced, distributed, transmitted, or otherwise used, except with prior written permission of Pipeline Publishing Group, Inc.
Between disruptive technologies and rising customer expectations, every day is a new horizon
Strategy Customer Experience
Non-real-time tasks are good “test beds” that advance learning while shielding customers and agents from bumps.
Technology Workforce Optimization
Sixty percent of consumers globally expect to be able to engage with an organization at any time and on any channel.
People Culture Workplace Environment Technology Software Platforms Artificial Intelligence
Operations Service Delivery
The fact that you can now buy inexpensive, powerful, yet ‘easier-to-operate’ speech tools with impressive NLP platforms is changing the landscape.
Technology Software Platforms Assisted Service
Operations Service Delivery Strategy Customer Experience Service Delivery Technology Omnichannel
Technology Vendor - Management Software Platforms
Technology Software Platforms White Papers
Technology Omnichannel White Papers
Thirty seconds on hold is much different to a customer who is waiting than to an agent who is seeking assistance.
Technology Workforce Optimization White Papers
Strategy Customer Experience White Papers