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by: Brendan Read
Cookie-based customer data collection is crumbling, but are companies ready?
How this issue has pointed call centers in the wrong direction.
Why contact centers must retain and hire aging workers.
How relying on resumes can shackle your DEI efforts.
Making the contact center the perfect place for DEI initiatives.
How DEI can free your center's true potential.
Hint: Open your mind to access talent.
How it may be better to hire new employees than rebadging BPO staff.
Use Game Day strategies to evaluate your Contact Center.
Mistakes happen, so establishing trust is critical to CX.