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December Issue

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Sponsor Wall of Fame: 2Ring

Sponsor Wall of Fame: 2Ring

In recognition and appreciation to 2Ring, our December 2022 Wall of Fame Sponsor.

Current Issue Technology Wall of Fame

Why Employees Leave (and How to Retain Them)

Why Employees Leave (and How to Retain Them)

How people management software can help lower employee attrition.

Current Issue Operations People Turnover Technology People management

Mitigating the New Norm

Mitigating the New Norm

How BPOs can also help small-midmarket contact centers.

Current Issue Operations Strategy People Hiring Technology

The Hard, Hidden Costs of Attrition

The Hard, Hidden Costs of Attrition

Why retaining contact center staff must be your bottom-line top priority.

Current Issue Operations Strategy People Turnover Training and development

Working with a BPO in a Digital World

Working with a BPO in a Digital World

Effective use of WFM by BPO partners can ensure excellent productivity.

Current Issue Operations Workforce Management Strategy People Turnover Technology

To Blend or Not to Blend?

To Blend or Not to Blend?

Can blending be an effective CX and productivity tool?

Current Issue Operations Strategy Technology Omnichannel

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