2021 Pipeline Publishing Group, Inc. All Rights Reserved.
by: Susan Hash
Companies have been rushing to add channel choices for customers, but more is not always better.
Intelligent automation technology is uniquely positioned to promote critical connections between agents and the organization, particularly in a remote environment.
It seems like the one constant in the contact center industry is change, and the ch-ch-changes we’ve seen over the past nearly two years are unprecedented.
Artificial intelligence and contact center agents can work shoulder-to-shoulder as they create secure, superior customer experiences.
Working from home can feel like being stranded on a desert island.
With the industry norm of only 5% of calls being listened to, the risks are becoming increasingly high for issues to be missed.
Are your agents filling in the gaps in your process with sticky notes?
Today's contact center is the meeting point for brands and consumers to come together and build foundational relationships for trust and loyalty.
Customer experience excellence is a great marketplace differentiator. But it is only sustainable when supported by all elements within the enterprise.
Influence occurs when you are authentic, as you invest in others. It is the ability to have a positive impact on others or to gain their buy-in.
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© 2021 Pipeline Publishing Group Inc.
All Rights Reserved.