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Feedback from current and former employees can have a considerable impact on an employer’s recruitment efforts.
Most centers have ample opportunity to improve—and technology can help in the pursuit of change.
It takes courage to bring forth difficult news. It takes mindfulness to not react immediately. No one can tantrum themselves to a solution!
RPA can be that helping hand in the contact center to eliminate tedious, time-consuming tasks, reduce hold time and after-call work, and help agents and seasonal workers onboard and get up to speed quickly.
Technology Assisted Service White Papers
Generational norms and expectations will drive widespread adoption of omnichannel in the contact center whether the contact center likes it or not.
People are hungry to find ways to be helpful and to serve one another better, whether it’s their customers, family members or fellow employees.
Invest in your team’s skills so that your agents can provide a better customer experience.
Regardless of channel, speed continues to be one of the most important factors in effectively delivering positive customer experiences.
Strategy Customer Experience
Even the most careful, professional and fastidious agent is prone to human frailties.
Happy workers = happy clients and pleased customers. They all interconnect.
Customers make decisions about the ‘kind’ of company they are working with based on their connections across the entire organization.
Organizations are forging ahead with plans for AI deployments and automation projects. Do you have a plan in place to transform the people and process side of the equation?
Technology Assisted Service