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Contact Center Pipeline Magazine
March Issue
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by: Kathleen Peterson
My five wishes!
Issue Archives
A walk through history.
Sharing my voice about the actions we can and should take.
An industry that was ripe for innovation and it remains so today.
My life as a contact center leader.
Three times we got it right. Two times we must do it again. And one thing that is changing everything.
The customer interaction evolution.
Gen Z and phone phobia.
Embracing the opportunity to build a contact center career.
Inside the trenches view.