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by: Brendan Read
Time to explore the possibility of “good turnover” in your center.
Use automated conversational redaction of audio and transcripts for compliance and training.
A combination of work-life balance, learning opportunities, and supporting technologies may be the best Rx.
A Sponsored Article by Verint
Heart & Stroke’s Resuscitation Support Centre supports the instructors who teach others how to save lives.
Biometrics are the best path forward for contact centers.
Methods, tools, and common-sense practices to prevent data breaches through contact centers.
Steps contact centers can take to protect customers through training the agents.
A Sponsored Article by Slalom
Nonprofit organizations’ contact centers have been struggling during the COVID-19 pandemic, but there are strategies to assist in the new normal.
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