PIPELINE PUBLISHING GROUP, INC. ALL RIGHTS RESERVED.
by: Brendan Read
Three approaches to training.
How job misspecifications undermine worker wellbeing and contact center performance.
Applying intelligent interviewing, AQM, and IVA solutions are key.
Contact centers must watch for delivery, content, competency, reinforcement, and effectiveness.
Time to Review the Role of Service Level.
Onboarding and managing agents in the new normal may mean changing training methods.
Guiding principles for leading change in the contact center.
Leveraging artificial intelligence (AI) to solve today’s customer and employee experience challenges.
TD Bank’s new training program helps its contact center agents achieve their financial goals.
How to ensure this essential training technique is interactive and effective.
Current Issue Operations People Development
Current Issue Operations Workforce Management People Development Technology Remote Work Operations
Current Issue Operations Workforce Management People Technology
Current Issue Operations Strategy Customer Experience People Technology Omnichannel Workforce Optimization Artificial Intelligence Remote Work Technology
Current Issue Operations Strategy People Development
Current Issue Operations Workforce Management People Technology Staffing Artificial Intelligence Remote Work Technology
Current Issue Operations People Hiring Engagement Technology Remote Work People
Current Issue Operations People Hiring Development
Current Issue Operations Strategy People Hiring Development
Current Issue Operations People Technology Omnichannel Artificial Intelligence
Current Issue Operations People Development Engagement Remote Work People
Current Issue Operations Workforce Management Strategy Customer Experience People Turnover Technology Artificial Intelligence Remote Work
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All Rights Reserved.