Case Study Brendan Read Tuesday, August 1, 2023 Taking WFM to the Cloud TrialCard gained efficiencies, met challenges.
Is There a Future for Outbound? Outbound communications is increasingly vital but is facing pressure on many fronts.
Revolutionizing Customer Service Is Generative AI/ChatGPT set to transform the contact center industry?
Getting the Most From Your Chatbots Common issues, solutions, and developments (like ChatGPT) to this popular application.
Enabling Productive Solutions Digital channels, stronger CX focus, and WFA/WFH are changing the employee experiences.