A monthly magazine tightly focused on contact centers. Since 2009, we have dedicated our work to improving the customer experience.
Our mission is help our readers succeed by providing the resources to develop solutions to new and ongoing challenges, leverage their operations' strengths to drive change and grow the business through world-class customer management strategies.
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We also offer corporate and volume subscriptions
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You can cancel your subscription at any time and receive a full refund for remaining issues. For more information visit our Refund Policy
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Each issue reports on key trends affecting the industry, best practices and successful solutions to the everyday challenges and pain points associated with running a contact center in today’s rapidly changing business environment. The Pipeline’s monthly editorial lineup includes columns exploring the essential contact center management areas, such as strategy, technology, workforce management, training, performance, management ROI, leadership and more.
If you are interested in submitting an article, go here.
Our editorial articles are intended to provide unbiased and vendor-neutral information about contact center practices, technology and tools. On occasion, an author will mention a product by name for instructional purposes, but these are not paid placements. However, we do offer advertisers several opportunities for sponsored articles and blog posts. If you’re interested in a sponsored column, please visit Advertising with Contact Center Pipeline or contact advertise@contactcenterpipeline.com.
Contact Center Pipeline produces a variety of content with funding from outside parties. These sources of revenue allow us to explore topics that we hope are of interest to our readers. The presentation of the content makes clear how the content has been commissioned and produced, and who has funded it. These articles are clearly identified as Sponsor Spotlight, Sponsored Content, or Advertisement.
Advertiser supported features are paid for and produced by the advertiser and not Contact Center Pipeline. We may review the content for factual accuracy and/or formatting.
We offer various customized programs for advertisers to increase brand awareness and meet specific objectives. We welcome the opportunity to design a custom marketing program that meets your needs — within your time frame, resources and budget.
Learn more about Advertising with Contact Center Pipeline
We send you emails about your subscription, orders, payments, and your password for the digital edition of the magazine through our website and email service provider. You can join the email list at (link to newsletter) to receive emails about subscriptions, upcoming events, future articles, and special offers.
If you are a subscriber, your subscription includes a digital edition of the magazine. We email a notification each online issue, monthly, to subscribers. We also send offers from our advertising partners, and articles that we think you might find interesting. You may choose to unsubscribe from all email, or unsubscribe from partner email, content, or notifications separately.
If you aren’t receiving emails or they are going in your junk folder, please add the email addresses [email protected] and [email protected] to your email address book and to the safe sender's list in your email program.
Help with common email clients
To add a trusted contact in some of the most popular email clients, please follow these steps.
Apple mail (desktop)
If Apple Mail delivers a legitimate message to junk, you can do two things.
Teach Apple Mail's filter to allow future messages. Open the junk folder and find the message. Move the message into the inbox.
Add [email protected] and [email protected] to the address book. Open the message, right-click the sender email address, and choose Add to Contacts.
For additional information about Apple Mail, visit the Apple Mail Support Page. (https://support.apple.com/)
Mail (Apple iOS mobile devices)
If Mail delivers a legitimate message to junk, you can do two things.
Teach Mail's filter to allow future messages. Open the junk folder and find the message. Move the message into the inbox.
Add [email protected] and [email protected] to the address book. Open the message, and tap the From email address. Then tap Create New Contact to input the address in the contacts list.
For additional information about the Mail app, visit the Apple Support Page.
AOL Webmail
If AOL Webmail delivers a legitimate message to spam, you can do two things.
Mark a received campaign as Not Spam. Open the spam folder and click the message. Click the OK, Not Spam button.
Add [email protected] and [email protected] to the address book. Click Contacts in the navigation panel, and click the New Contact icon. Input the email address and click the Add Contact button.
For additional information about AOL Webmail, visit the AOL Support Page. (https://help.aol.com/)
Gmail (desktop and mobile)
If Gmail delivers a legitimate message to spam, you can do two things.
Mark a received campaign as Not Spam. Open the spam folder and click or tap the message. Click Not Spam.
Add [email protected] and [email protected] to the address book. Open the contact list, click or tap New Contact, and input the address.
For additional information about Gmail, visit the Gmail Support Page. (https://support.google.com/)
Outlook
If Outlook delivers a legitimate message to junk, you can do two things.
Mark a received campaign as Not Junk. Open the junk folder and click the message. Click Not Junk.
Add [email protected] and [email protected] to the address book. Open the message, right-click the sender name, and click Add to Contacts. Authentication information (https://mailchimp.com/help/my-campaign-from-name-shows-mcsvnet/) may display in Outlook's sender name area, so ask the subscriber add your address only.
For additional information about Outlook, visit the Office Support Page. (https://support.microsoft.com/en-us/contactus)
Outlook.com
If Outlook.com delivers a legitimate message to junk, you can do two things.
Mark a received campaign as Not Junk. Open the junk folder and right-click the message. Click Not Junk.
Add [email protected] and [email protected] to the Safe Recipient list. Click the gear icon, and choose Options. Click the Safe and Blocked Senders link, click Safe Senders, and input the message's From email address.
For additional information about Outlook.com, visit the Outlook.com Support Page. (https://support.office.com/en-us/article/get-help-with-outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-US&ad=US)
Yahoo Mail
If Yahoo Mail delivers a legitimate message to spam, you can do two things.
Mark a received campaign as Not Spam. Open spam folder, click the message, and click Not Spam.
Add [email protected] and [email protected] to the address book. Open the message and click the Add to contacts button next to the From email address.
For additional information about Yahoo Mail, visit the Yahoo Support Page. (https://help.yahoo.com/kb/account)