Games People Play

Gamification is a powerful tool in motivating workforces and breathing life into the disconnected, remote atmosphere created by WFH models.

Technology Workforce Optimization COVID-19 Remote Work Agent Motivation Remote Work Technology


Managing Emotional Labor in the Contact Center

When frontline employees use deep acting to interact with customers, absenteeism and turnover are reduced.

People COVID-19 Agent Motivation Remote Work People


How to Make Remote Training Work for New-Hires

Injecting more than the usual amount of knowledge checks into the middle of presentations helps to keep the class engaged and makes learning a two-way exchange of information.

People Development COVID-19 Agent Motivation Remote Work People


Customer Service Team Appreciation in 2020

Even now, 2020 continues to be a series of challenges—and perhaps no group has faced and met more than frontline employees engaged in customer service.

People Recognition COVID-19 Agent Motivation Remote Work People


Woe Is Me… How About You?

More than anything, agents want to know what the future holds. While we cannot predict the end of this pandemic, we can keep folks up to date on what is being considered.

Strategy COVID-19 Agent Motivation Remote Work Strategy



Calabrio
2Ring
Human side of AI