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Gamification is a powerful tool in motivating workforces and breathing life into the disconnected, remote atmosphere created by WFH models.
Technology Workforce Optimization COVID-19 Remote Work Agent Motivation Remote Work Technology
When frontline employees use deep acting to interact with customers, absenteeism and turnover are reduced.
People COVID-19 Agent Motivation Remote Work People
Injecting more than the usual amount of knowledge checks into the middle of presentations helps to keep the class engaged and makes learning a two-way exchange of information.
People Development COVID-19 Agent Motivation Remote Work People
Even now, 2020 continues to be a series of challenges—and perhaps no group has faced and met more than frontline employees engaged in customer service.
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More than anything, agents want to know what the future holds. While we cannot predict the end of this pandemic, we can keep folks up to date on what is being considered.
Strategy COVID-19 Agent Motivation Remote Work Strategy