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Companies that bridge the physical gap between leaders and employees early in 2021 will surpass pre-pandemic performance levels. Those who allow the virtual gap to widen will experience a performance decline.
Strategy Industry Research COVID-19 Remote Work Remote Work Strategy
The overall theme for 2021 is: It’s all about the response to COVID and its impacts.
Strategy Industry Research Research COVID-19 Remote Work Strategy
COVID ‘shined a light’ on the importance of the contact center, and it now features far more prominently as the ‘face’ of the organization.
Strategy Customer Experience Planning Industry Research Research COVID-19 Customer Retention Remote Work Strategy
Strategy Industry Research
I believe the industry is poised to enter a new phase of productivity.
Strategy Customer Experience Industry Research COVID-19 Remote Work Strategy