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The hard part is done—the decision to transition to work from home as a staffing strategy to a work strategy—and we know it works!
Technology Unified Communications Workforce Optimization Remote Work Technology
Video interactions are professional speaking engagements as much as they are meetings.
Strategy COVID-19 Remote Work Remote Work Operations Strategy
Modern contact centers must be flexible and have the agility to respond and scale to match any number of challenges.
Technology Artificial Intelligence COVID-19 Remote Work Remote Work Operations Technology
The only role in your organization that can affect the behavioral change of your customer-facing teams are your team managers.
People Engagement Culture Remote Work Operations People Strategy Technology
An alert, educated remote workforce adds considerable strength to your cybersecurity defenses.
Technology Data Security COVID-19 Remote Work Remote Work Operations People Technology