2020 Pipeline Publishing Group, Inc. All Rights Reserved.
The material on this site may not be reproduced, distributed, transmitted, or otherwise used, except with prior written permission of Pipeline Publishing Group, Inc.
One common misconception about virtual assistants is that they are ‘all or nothing,’ meaning that the goal should be to fully automate a customer interaction.
Virtual Contact Centers Technology Artificial Intelligence
WAH agents don’t just have to be wired technically, they need to be properly wired emotionally.
Virtual Contact Centers Technology Staffing
In less than a week, we went from most of our teams handling calls in one of our brick-and-mortar sites to 91% of our contact center base working remotely.
Operations Virtual Contact Centers
Given the dynamic environment that contact centers now find themselves in, adaptability and flexibility have never been more important.
Operations Collaboration Virtual Contact Centers
What is the ROI on readiness? Peace of mind and the ability to respond.
Virtual Contact Centers Strategy Planning