The pandemic has encouraged the adaptation of new business models that place service at their core.
In recognition and appreciation to Mike Aoki, President, Reflective Keynotes, Inc., our August 2020 Wall of Fame Author.
Wall of Fame
Rapport-building is both an art and a science. The very definition of the word describes beautifully the job of most contact centers.
We believe that the answer to long-term sustainability is to build a model that effectively supports your agents rather than replaces your agents.
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