How people management software can help lower employee attrition.
How people management software can help lower employee attrition.
Upskill agents to fill talent gaps within and outside of the contact center.
Only 4 out of 10 agents surveyed feel like there is opportunity for them to advance in the center where they work.
Award-winning center’s secret sauce: Professional development, caring culture and “Customers for Life” core value.
We can train the technical skills and we can train agents to navigate our products and services, but we can’t train someone to have a serviceoriented attitude and passion for helping customers. That is the core of what we do.
ICMI’s Lifetime Achievement Award recipient discusses a career fueled by passion to help others succeed.
I believe that success in the contact center business is built on three things: building relationships, never stop learning and always be a coach.
Many autistic millennial generation workers have the potential to excel in digital communication roles.
At some point in the not-too-distant future, you’ll probably find yourself with contact center employees who function somewhere on the autism spectrum.