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Magazine Archives

October 2025

Managing The Data Fuel

FEATURING

  • Reversing the Contact Center Leadership Drift
  • Why Become AI-, Data-, and Cloud-Centric
  • Supercharging Data Management

August 2025

Improving Healthcare Contact Center Outcomes

FEATURING

  • Meeting Digital-First Customer Expectations
  • How to Defend Training in Turbulent Times
  • Gamification or Gimmick?

July 2025

Making Connections Amidst Disruption

FEATURING

  • AI Agents and Human Agents – Better Together?
  • Breaking Through the Outbound Barriers
  • Tapping the Power of Culture – Part 1

June 2025

Extra! Extra! Advanced Tech Helps Newspaper!

FEATURING

  • Over and Out
  • 11 Most Valuable Metrics
  • Can AI Help Speak Customers’ Languages?
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