Leading with Empathy
FEATURING
- Leading with Empathy
- The Four Most Important Skills for Leading Hybrid Teams
- Seven Ways Next-Gen Knowledge Management Is Helping Organizations Respond at the Pace of Change
Customer Service Team Appreciation in 2020
FEATURING
- Customer Service Team Appreciation in 2020
- Leadership Insights: Rising Above COVID Challenges
- How to Retain and Engage Your Best Agents
Reducing Customer Service Friction
FEATURING
- Reducing Customer Service Friction
- Contact Center Recruiting: Tap into the Older Workforce
- Don’t Start with Training as the Answer
How to Apply Predictive Analytics to Post-Covid Recovery
FEATURING
- How to Apply Predictive Analytics to Post-Covid Recovery
- Leading the Virtual and On-Site Workforce: 10 Top Practices for Managers
- The Importance of Soft Skills Training Beyond the Pandemic
Preventing Agent Burnout
FEATURING
- Preventing Agent Burnout
- Changes in Call Center Latitudes, Changes in AI Attitudes
- Secure at Home: Protecting Ourselves, Our Brand, Business and Customers