Magazine Archives

June 2021

Creating a Sustainable Work-From-Home Contact Center

 

FEATURING

 

  • Creating a Sustainable Work-From-Home Contact Center

  • Why Training Programs Fail and How to Avoid It Happening to You

  • How Do We Build Culture with Distributed Teams?








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May 2021

Reinforcing Your Work-From-Home Team’s Cybersecurity Foundation

FEATURING

  • Reinforcing Your Work-From-Home Team’s Cybersecurity Foundation
  • Future-IZE Your KPIs… and Your Frontline Experience!
  • Make Diversity & Inclusion an Essential Contact Center KPI
  • Demystifying AI in the Contact Center

April 2021

Embracing Agility in the Contact Center

FEATURING

  • Embracing Agility in the Contact Center
  • Why Customer Service is NOT an "Entry-Level" Position
  • Three Ways to Future-Proof Your CX
  • Customer Experience & Fraud Prevention: Dueling Priorities for Today’s Contact Centers

March 2021

How to Foster Diversity & Inclusion in the Contact Center

FEATURING


  • How to Foster Diversity & Inclusion in the Contact Center

  • What Is Your Customer-Centric DNA?

  • Digital Customer Care: 10 Ways to Fix Not-Very-Good Tweets to Customers

  • The Role of Contact Center Agents in Product Innovation

February 2021

Planning a Safe Return to Work

FEATURING


  • Planning a Safe Return to Work

  • Texting Takeover: How to Integrate SMS, WhatsApp and Apple Business Chat into Your Contact Center
  • Turning Disruption into Opportunity

  • Is It Time to BYOC (Be or Bring Your Own Carrier)?


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