Magazine Archives

April 2019

Be Proactive in Protecting Customer Data


FEATURING



  • Automating Manual Processes

  • Agile Approach to Digital Transformation

  • Managing Attrition in a Strong Economy


March 2019

Chatbots in the Contact Center


10th Anniversary Issue



  • Win the Fight for a Better Desktop

  • Seamless Self-Service

  • Speech Analytics in 2019