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Contact Center Pipeline brings you unparalleled access to the fast-moving trends shaping the contact center industry.
Contact Center Pipeline is a monthly instructional magazine focused on the specific needs and challenges of the contact center. Pipeline’s sole purpose is to address the information needs of contact center professionals by providing meaningful, instructional content to aid in the day to day contact center operations. This content is developed by a team of industry veterans who offer their expertise in each issue, along with a list of highly respected contributors — all of whom are known for their unique understanding of the industry.
Each issue reports on key trends affecting the industry, best practices and successful solutions to the everyday challenges and pain points associated with running a contact center in today’s rapidly changing business environment. The Pipeline’s monthly editorial lineup includes columns exploring the essential contact center management areas, such as strategy, technology, workforce management, training, performance, management ROI, leadership and more.
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