Recruiting for the Modern Contact Center

Feedback from current and former employees can have a considerable impact on an employer’s recruitment efforts.

People Hiring


What’s New and What’s Next for Your Center?

Most centers have ample opportunity to improve—and technology can help in the pursuit of change.

Technology


Please Don’t Shoot the Messenger

It takes courage to bring forth difficult news. It takes mindfulness to not react immediately. No one can tantrum themselves to a solution!

Strategy Culture


Could Your New Seasonal Employee Be a Robot?

RPA can be that helping hand in the contact center to eliminate tedious, time-consuming tasks, reduce hold time and after-call work, and help agents and seasonal workers onboard and get up to speed quickly.

Technology Assisted Service White Papers


Change the Channel to Omnichannel

Generational norms and expectations will drive widespread adoption of omnichannel in the contact center whether the contact center likes it or not.

Strategy Planning