Feedback from current and former employees can have a considerable impact on an employer’s recruitment efforts.
Most centers have ample opportunity to improve—and technology can help in the pursuit of change.
It takes courage to bring forth difficult news. It takes mindfulness to not react immediately. No one can tantrum themselves to a solution!
RPA can be that helping hand in the contact center to eliminate tedious, time-consuming tasks, reduce hold time and after-call work, and help agents and seasonal workers onboard and get up to speed quickly.
Technology Assisted Service White Papers
Generational norms and expectations will drive widespread adoption of omnichannel in the contact center whether the contact center likes it or not.