Few can truly rebuild, but you can get on a cohesive path instead of just adding the next channel in isolation.
When a proposal has been submitted and the vendor selected to move to the next level of the purchase process, isn’t it a good idea to focus on what was proposed?
Technology Vendor - Management
‘Future-ready’ includes the capability to deliver superior service by whatever channels members choose to reach their credit unions.
Technology Omnichannel White Papers
Initially, the big focus was on replacing resources but the real action will be in agent augmentation, where technology and humans work hand-in-hand to deliver better experiences.
Technology Artificial Intelligence