Diary of a Workforce Manager

A Comprehensive Guide For Workforce Managers

Written by Tiffany LaReau, c.w.p.p

“This is the book that every workforce manager should keep open and refer to daily. The what, why and how of WFM.”

–Rohit Kapoor, Workforce Management Analyst

“An enjoyable read that's packed with ideas, examples, and resources that will help anyone working in WFM navigate the nuances of their role.”

–Justin Robbins, Contact Center Consultant/Researcher

The Essential WFM Handbook

An essential handbook for workforce managers and contact center leaders. Written by Tiffany LaReau, and told through the experiences — successes and failures — of her 30+ years in workforce management, this comprehensive guide is packed with proven knowledge, techniques, tips, and real-world advice.

In This Guide We Discuss

Advice, Tips & Best Practices
Power Forecasts & Dangers
Improved Scheduling Practices
Holiday Survival Guide
WFM Ratios
Long-Term Staffing Model

Tips For Buying WFM Software
Advice to Reduce Costs
Reports Without Software
Biggest WFM Mistakes
Inherint Weaknesses in WFM
Interviewing for WFM Jobs

eBook Details

Format: PDF, Apple Books, Kindle
Language: English
Pages: 184
Publication Date: 2018, 1st Edition

Purchase Price: $8.95

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