The Essential WFM Handbook
An essential handbook for workforce managers and contact center leaders. Written by Tiffany LaReau, and told through the experiences — successes and failures — of her 30+ years in workforce management, this comprehensive guide is packed with proven knowledge, techniques, tips, and real-world advice.
In This Guide We Discuss
- Advice, Tips & Best Practices
- Power Forecasts & Dangers
- Improved Scheduling Practices
- Holiday Survival Guide
- WFM Ratios
- Long-Term Staffing Model
- Tips For Buying WFM Software
- Advice to Reduce Costs
- Reports Without Software
- Biggest WFM Mistakes
- Inherint Weaknesses in WFM
- Interviewing for WFM Jobs
eBook Details
Format: PDF, Apple Books, Kindle
Language: English
Pages: 184
Publication Date: 2018, 1st Edition
Purchase Price: $8.95
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