As working from home will likely remain the norm for many, call centers face a new test

Trends that we see in terms of mistakes and key learnings that companies have experienced in the last eight months.

Because now—and on the other side of the pandemic—everything is, and will be, different. The question then for any business to ask: “How will it be different?”

Blended workforces of in-office and work-from-home employees seem likely to continue to be the norm for call centers for months, if not years, to come.

The process that we’ve adopted for remote onboarding and how it has evolved.

Now more than ever, businesses are trying to deliver consistency in a world that is changing every day.

Building a Sustainable Strategy for Remote Agents

Chances are you have pivoted toward remote agents, and maybe not by choice.