8x8 and Aryaka: Bringing the World Closer, Together


8x8 and Aryaka: Bringing the World Closer, Together

/ Technology, Unified Communications, White Papers
8x8 and Aryaka: Bringing the World Closer, Together

A Sponsored Article by 8x8

Introducing your power team to enhance cloud communications and contact center performance across SD-WAN.

8x8 and Aryaka cloud-based services deliver the flexibility, simplicity, and scalability of the SaaS cloud consumption model, and Aryaka’s global footprint offers a perfect foundation for 8×8’s UCaaS and CCaaS offerings to achieve peak global performance.

Both companies are acknowledged leaders in their respective spaces: Gartner has named 8x8 a Leader 9 times running in the UCaaS Magic Quadrant and recognized them in the CCaaS Magic Quadrant 6 years in a row, while Aryaka has been named a strong performer in The Forrester Wave for Managed SD-WAN Services, and winner of ChannelVision’s 2020 Visionary Spotlight Award for SD-WAN & SD-Branch.

This partnership takes our cooperation to the next level.

The 8×8 Open Communications PlatformTM delivers voice, team chat, meeting, and contact center solutions for enterprises of all sizes. Our joint customers are provided optimized access to 8×8’s regional Points of Presence (PoPs) by leveraging the Aryaka backbone, eliminating the packet loss, latency, and jitter that can impact experience on the public internet. Regional on-ramps directly connect Aryaka PoPs to 8×8 services, creating an optimized topology. Customers benefit from real-time traffic management insights via the MyAryaka cloud portal that includes monitoring and reporting on 8×8 performance. Combined, this delivers the hands-off operation required by IT in a world where the one constant is change.

Enterprises are increasingly reliant on UCaaS and CCaaS to drive efficiency and meet customer demands. They expect high-quality experiences anytime, anywhere, and on any device. The underlying WAN infrastructure must therefore meet the demands of a flexible and dynamic workforce, while maintaining security and reliability. By leveraging the Aryaka backbone, 8×8 customers will not only have optimized performance for their collaboration applications, but also other applications they’ve moved to the cloud.

8x8: The Most Reliable, Most Integrated Path to the Cloud
© 8x8, Inc. All rights reserved.
8×8: Gartner MQ Leader Aryaka: Cloud-First WAN
Geographic Reach Broad geographic UCaaS delivery capabilities across mature and developing markets and can meet the location requirements of many multinational organizations. Global footprint with nodes/PoPs within 30ms of 95% of the world’s knowledge workers. Last-mile services deliver local ISP contracting and monitoring, easing adoption.
Customer Satisfaction Customer survey references rate 8×8 highly for voice quality and service reliability. 65+ NPS and 4.8 Gartner Peer Insight including Customer Choice—highest for an SD-WAN provider.
Service Enhancements Expand R&D investments to improve UCaaS solution capabilities. Additional investments in security, visibility with AI/ML, and scalability.
Service Integration Many customers value 8×8 for having an integrated UCaaS and CCaaS capability, which supports single sign-on, shared presence and directories, extension-to-extension dialing, and team collaboration through its X Series integration. Aryaka’s SmartServices are a tightly-integrated set of cloud-first WAN offerings that combine connectivity, orchestration, a global footprint with dedicated L2 links, security, multi-cloud, network and application optimization, and real-time visibility and co-management. 8×8 services and performance are visible via the MyAryaka portal.
Reliability Average core uptime—the ability to process inbound and outbound calls on the network—has been 99.999% for the past 12 months globally. The Aryaka core averages close to a 5-9s uptime, while customers at the edge have highly resilient access options that ensure failsafe and loss-free connectivity.
Security 8×8 meets the advanced NIST/FIPS encryption standards. This includes TLS 1.2 in encryption in motion and AES 256 encryption at rest. 8×8 also provides advanced encryption of the actual voice media including Secure SIP of TLS and Secure Real-Time Transport Protocol (SRTP) with AES 256. Our core offering is highly secure with fully partitioned resources, end-to-end encryption, and hosted in secured data centers. As part of our managed SD-WAN service, we offer a combination of edge and cloud-based security leveraging both our own technology as well as that from Tier-1 security partners including Palo Alto, Symantec, and Zscaler.
Voice Quality 8×8 delivers superior voice quality (MOS–Tolly report) and security certifications (NIST 800-53). Our core stability and optimization technology delivers a global MOS of 4+ while competitors with the same demanding traffic flows only average in the 2s and 3s.

Sponsored by 8x8

About 8x8
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter.

About Aryaka
Aryaka, the Cloud-First WAN company, brings agility, simplicity and a great experience to consuming the WAN-as-a-service for network and security. The company provides an optimized global network and innovative technology stack, delivering the industry’s #1 managed SD-WAN service and setting the gold standard for application performance.

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