Meet the team powering a more connected contact center, enterprise, and globe.
8x8 and Aryaka cloud-based services deliver SaaS flexibility, simplicity, and scalability, and Aryaka’s global footprint provides peak global performance for 8x8’s cloud communications and contact center platform.
Both companies are acknowledged leaders: Gartner has named 8x8 a Leader 9 times running in the UCaaS Magic Quadrant and recognized them in the CCaaS Magic Quadrant 6 years in a row, while Aryaka has been named a strong performer in The Forrester Wave for Managed SD-WAN Services, and winner of ChannelVision’s 2020 Visionary Spotlight Award for SD-WAN & SD-Branch.
This partnership takes our cooperation to the next level.
The 8x8 Open Communications PlatformTM delivers voice, team chat, meeting, and contact center solutions for enterprises of all sizes. Our joint customers have optimized access to 8x8’s regional Points of Presence (PoPs) through the Aryaka backbone, mitigating public internet packet loss, latency, and jitter. They also benefit from real-time traffic management and 8x8 performance insights via the MyAryaka cloud portal. Combined, this delivers the hands-off operation required by IT in a world where the one constant is change.
The future of enterprise communications rests on improving employee and customer experience. This means breaking down barriers between the contact center, organization, and outside world. Underlying WAN infrastructure must therefore meet ever-evolving demands while maintaining security and reliability. Together, 8x8 and Aryaka offer a unique solution to help organizations succeed in the work-from-anywhere world.
| ||8×8: Gartner MQ Leader ||Aryaka: Cloud-First WAN |
|Geographic Reach ||Broad geographic UCaaS delivery capabilities across mature and developing markets and can meet the location requirements of many multinational organizations. ||Global footprint with nodes/PoPs within 30ms of 95% of the world’s knowledge workers. Last-mile services deliver local ISP contracting and monitoring, easing adoption. |
|Customer Satisfaction ||Customer survey references rate 8×8 highly for voice quality and service reliability. ||65+ NPS and 4.8 Gartner Peer Insight including Customer Choice—highest for an SD-WAN provider. |
|Service Enhancements ||Expand R&D investments to improve UCaaS solution capabilities. ||Additional investments in security, visibility with AI/ML, and scalability. |
|Service Integration ||Many customers value 8×8 for having an integrated UCaaS and CCaaS capability, which supports single sign-on, shared presence and directories, extension-to-extension dialing, and team collaboration through its X Series integration. ||Aryaka’s SmartServices are a tightly-integrated set of cloud-first WAN offerings that combine connectivity, orchestration, a global footprint with dedicated L2 links, security, multi-cloud, network and application optimization, and real-time visibility and co-management. 8×8 services and performance are visible via the MyAryaka portal. |
|Reliability ||Average core uptime—the ability to process inbound and outbound calls on the network—has been 99.999% for the past 12 months globally. ||The Aryaka core averages close to a 5-9s uptime, while customers at the edge have highly resilient access options that ensure failsafe and loss-free connectivity. |
|Security ||8×8 meets the advanced NIST/FIPS encryption standards. This includes TLS 1.2 in encryption in motion and AES 256 encryption at rest. 8×8 also provides advanced encryption of the actual voice media including Secure SIP of TLS and Secure Real-Time Transport Protocol (SRTP) with AES 256. ||Our core offering is highly secure with fully partitioned resources, end-to-end encryption, and hosted in secured data centers. As part of our managed SD-WAN service, we offer a combination of edge and cloud-based security leveraging both our own technology as well as that from Tier-1 security partners including Palo Alto, Symantec, and Zscaler. |
|Voice Quality ||8×8 delivers superior voice quality (MOS–Tolly report) and security certifications (NIST 800-53). ||Our core stability and optimization technology delivers a global MOS of 4+ while competitors with the same demanding traffic flows only average in the 2s and 3s. |