Employees who work from home are also vulnerable to disasters

Changing the companywide mindset about concepts such as proximity, connection and communication is the first step toward reshaping the culture to better align with a hybrid work environment.

Video interactions are professional speaking engagements as much as they are meetings.

The only role in your organization that can affect the behavioral change of your customer-facing teams are your team managers.

Not many could have imagined where we find ourselves, yet here we are. If nothing else, we must be prepared for the unknowable, and that has to start now.