Is the Picture Bright for Video?

Video is widely used for internal communications, but will it grow for customer contact?

Current Issue Operations Collaboration Strategy Customer Experience Technology Remote Work Technology



Will Video “Kill” the Call Center Agent?

Video promises to enhance collaboration but risks appearance, possible discrimination issues.

Current Issue Operations Collaboration Strategy Customer Experience Technology Remote Work Technology


5 Ways Contact Centers Can Best Serve Customers and Grow Their Business

High employee satisfaction is the foundation of high customer satisfaction. You cannot have one without the other.

Technology Artificial Intelligence Remote Work Technology


Creating a Sustainable Work-from-Home Contact Center

The hard part is done—the decision to transition to work from home as a staffing strategy to a work strategy—and we know it works!

Technology Unified Communications Workforce Optimization Remote Work Technology