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The hard part is done—the decision to transition to work from home as a staffing strategy to a work strategy—and we know it works!
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Modern contact centers must be flexible and have the agility to respond and scale to match any number of challenges.
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The only role in your organization that can affect the behavioral change of your customer-facing teams are your team managers.
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An alert, educated remote workforce adds considerable strength to your cybersecurity defenses.
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Gamification is a powerful tool in motivating workforces and breathing life into the disconnected, remote atmosphere created by WFH models.
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