Not a few business-serving contact centers have also moved home, but will they stay there?

Executive Interview with LiveVox Founder & CEO Louis Summe

Contact centers face an array of developing issues that fortunately there are strategies and tools that can help.

Customers are rightfully demanding excellent service. Here’s how to deliver it.

One common misconception about virtual assistants is that they are ‘all or nothing,’ meaning that the goal should be to fully automate a customer interaction.