White Papers

Suppliers share their story, in their own words, about how their products and services can help you accomplish your objectives.

WiserOwl Helps Global Eyewear Contact Center Save Millions

WiserOwl Helps Global Eyewear Contact Center Save Millions A Sponsored Case Study by WiserOwl Technology White Papers Case Study

An Executive Interview with Denis Francoeur, Upland Software

An Executive Interview with Denis Francoeur, Upland Software A Sponsored Article by Upland Software Technology White Papers

Putting Employee Experience at the Center of Digital Transformation

Putting Employee Experience at the Center of Digital Transformation People Technology White Papers

Upskilling Contact Center Agents with Simulation Training

Upskilling Contact Center Agents with Simulation Training A Sponsored Article by Zenarate Operations People Technology Artificial Intelligence White Papers

An Executive Interview with Kustomer.

An Executive Interview with Kustomer. A Sponsored Article by Kustomer Operations Strategy Customer Experience Technology Omnichannel Artificial Intelligence White Papers

The Way Customers Communicate with Brands Is Changing

The Way Customers Communicate with Brands Is Changing A Sponsored Article by Kustomer Operations Strategy Customer Experience Technology Omnichannel White Papers

Boosting Agent Efficiency with Modern Channels & Automation Technology

Boosting Agent Efficiency with Modern Channels & Automation Technology A Sponsored Article by Kustomer Operations Strategy Customer Experience People Technology Artificial Intelligence White Papers

Is Cost of Performance the Undiscovered X Factor?

Is Cost of Performance the Undiscovered X Factor? A Q&A with WiserOwl Founder, Robert Bradshaw Operations People Performance Management Turnover White Papers

Is Your Contact Center Thriving in the “New Normal”?

Is Your Contact Center Thriving in the “New Normal”? A Sponsored Article by Verint Operations Customer Experience People Hiring White Papers

Building a Human Experience in the Contact Center

Building a Human Experience in the Contact Center A Sponsored Article by Slalom Strategy Customer Experience People Development Omnichannel Self-Service White Papers

What Call Center Managers Need to Know About AI Text Analytics

What Call Center Managers Need to Know About AI Text Analytics A Sponsored Article by Scorebuddy Operations Technology Artificial Intelligence White Papers

Executive Interview with LumenVox Founder & CEO Edward Miller

Executive Interview with LumenVox Founder & CEO Edward Miller A Sponsored Article by LumenVox Operations Technology Artificial Intelligence White Papers

Customer Experience Perfection Is Easy to Achieve

Customer Experience Perfection Is Easy to Achieve A Sponsored Article by BCI Operations Technology White Papers

Managing Modern Customer Expectations with AI

Managing Modern Customer Expectations with AI A Sponsored Article by Cognigy Operations People Technology Artificial Intelligence White Papers

The Operational Data Your Wallboard Solution Needs

The Operational Data Your Wallboard Solution Needs A Sponsored Article by Geomant Operations Technology White Papers

Executive Interview with LiveVox Founder & CEO Louis Summe

Executive Interview with LiveVox Founder & CEO Louis Summe A Sponsored Article by LiveVox Operations Workforce Management Virtual Contact Centers People Technology Omnichannel Artificial Intelligence White Papers Remote Work Technology

Employee Experience in the Contact Center

Employee Experience in the Contact Center A Sponsored Article by Poly People Technology Staffing White Papers Remote Work People

How Analytics Will Earn Contact Centers a Seat at the C-Suite Table

How Analytics Will Earn Contact Centers a Seat at the C-Suite Table A Sponsored Article by LiveVox Operations Strategy Customer Experience Technology White Papers

How to Ensure Exceptional Customer Service on Every Call

How to Ensure Exceptional Customer Service on Every Call A Sponsored Article by BCI Operations White Papers

Why Customer Experience Matters

Why Customer Experience Matters A Sponsored Article by NICE CXone Operations Technology Artificial Intelligence White Papers

Contact Center Pipeline Current Issue

CURRENT ISSUE: November 2023

Learning from the Customers

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Cloud Racers
Upland 20231115
CX Contact Babel 101123
2Ring 10
Master WFM 20231115
Verint
Gartner CCaaS 728-90