2021 Pipeline Publishing Group, Inc. All Rights Reserved.
Suppliers share their story, in their own words, about how their products and services can help you accomplish your objectives.
With the industry norm of only 5% of calls being listened to, the risks are becoming increasingly high for issues to be missed.
Current Issue Technology Artificial Intelligence White Papers
Are your agents filling in the gaps in your process with sticky notes?
Current Issue Technology White Papers
Instead of text-heavy knowledge base articles and documents, ProcedureFlow uses a visual guide to provide agents with the processes they need when they need them.
Technology White Papers
Empathy is very important to our clients. Each client is very different, and we need to understand their needs and goals.
Operations White Papers
Half of training professionals reported wishing their training was more hands on and engaging.
People White Papers
AI shouldn’t be about replacing people; instead, it’s about asking yourself how you can use the technology to partner with and enhance human teams.
Technology Artificial Intelligence White Papers
A true CXSP partners with all of the top CCaaS vendors—not just one or two, as in the past—creating a truly unbiased approach.
Technology Unified Communications White Papers
Technology Omnichannel Artificial Intelligence White Papers COVID-19
Technology Omnichannel Artificial Intelligence White Papers
The contact center can be a tough environment. Lots of noise, all-day use, agents coming and going, and lots of wear and tear.
The world of workforce management is changing more rapidly than at any other time in our history.
Technology White Papers Remote Work Technology
Phone-based support was already struggling to meet the demands of an increasingly digital world. Facing the strain of the COVID-19 crisis, it’s simply no longer viable.
Technology White Papers COVID-19 Vendor Services Remote Work Technology
Mobile WFM communications help keep home agents engaged in the scheduling process and part of the team.
When a caller is greeted with a synthetic voice, there is often a visceral reaction that subtly cues a negative reaction.