2020 Pipeline Publishing Group, Inc. All Rights Reserved.
The material on this site may not be reproduced, distributed, transmitted, or otherwise used, except with prior written permission of Pipeline Publishing Group, Inc.
Suppliers share their story, in their own words, about how their products and services can help you accomplish your objectives.
Technology Omnichannel Artificial Intelligence White Papers
The contact center can be a tough environment. Lots of noise, all-day use, agents coming and going, and lots of wear and tear.
Technology White Papers
The world of workforce management is changing more rapidly than at any other time in our history.
Phone-based support was already struggling to meet the demands of an increasingly digital world. Facing the strain of the COVID-19 crisis, it’s simply no longer viable.
Mobile WFM communications help keep home agents engaged in the scheduling process and part of the team.
When a caller is greeted with a synthetic voice, there is often a visceral reaction that subtly cues a negative reaction.
Operations White Papers
Cloud-based systems open a whole new world of features. Make sure you know what to ask for when you are evaluating a new dialing system.
How you respond to your customers in the coming weeks will likely have a tremendous impact on the future of your brand.
Strategy Customer Experience Service Delivery White Papers
White Papers Coronavirus
Minimizing impact from disasters and emergencies through proactive strategy
An AI-infused KM system delivers “knowledge at your fingertips,” making it easy for customers to access the right information 24/7.
Technology Artificial Intelligence White Papers
Do you have the appropriate technology for your staff to work from home during a disease outbreak?
Technology White Papers COVID-19 Remote Work
If removing friction from the customer journey is your goal, then it’s time to consider using intelligent automation.
Technology Self-Service White Papers COVID-19 Customer Retention