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Contact Center Pipeline Leadership

Insight and Inspiration for the Contact Center Professional

Contact Center Pipeline is the leading resource for contact center & CS/CX professionals. Featuring insight from the top subject-matter experts, on the most pressing contact center management topics. Put our expertise behind your contact center decisions, with in-depth articles, first-party research, and forward-thinking perspectives that you won’t find anywhere else.

Contact Center Pipeline, a division of Pipeline Publishing Group, Inc., takes a global view of the contact center and customer service industries.  Contact Center Pipeline connects with its audience across our monthly magazine, web, email, surveys,  and in-person events.

Contact Center Pipeline publishes a monthly print magazine, digital magazine, website articles, and posts Tues-Thurs on our blog. We believe in quality over quantity, honesty over spin, and publishing what’s important, not what generates clicks. Our very first subscriber, is still receiving our magazine 13 years later. 

Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force. Each month, well-respected industry leaders present their strategies, best practices and actionable insights.

    Lori Bocklund, Jay Minnucci

    Mike Aoki, Jon Arnold, Elaine P. Avery, Dr. Debra Bentson, Sangeeta Bhatnagar, Tiffany LaReau, Kathleen Peterson, Michele Rowan, Laura Sikorski