The Magazine for Contact Center Professionals

Contact Center industry information
you won't find anywhere else.

 
"Offering access to Contact Center Pipeline empowers our customer service management teams at our multi-site centers."
Amanda
Insurance/Financial Services Company
I have 25 years management experience in contact centers and find the articles that are published both interesting and informative. Highly recommended.
Bill Hartline
Subscriber #1, 
2009
Nice inContact

September Issue

+ARTICLES

+DIGITAL ISSUE

Featured Article

Safely Continuing Customer Contact

How contact centers can lower disaster risks in the new normal.


Aizan

Wiser Owl

Contact Center Pipeline Member Exclusives

For access to member exclusives, subscribe to Contact Center Pipeline

eGain

Editor's Picks


Cognigy 20220914


Scorebuddy

Research

See All

Covid Hub

See All

Remote Work

See All


Khoros



Aizan


Nice InContact

Verint







Most Popular

Nice inContact