The Magazine for Contact Center Professionals

Contact Center industry information
you won't find anywhere else.

"Offering access to Contact Center Pipeline empowers our customer service management teams at our multi-site centers."
Insurance/Financial Services Company
I have 25 years management experience in contact centers and find the articles that are published both interesting and informative. Highly recommended.
Bill Hartline
Subscriber #1, 
Cloud Racers

Featured Article

What Is The New Normal?

How the COVID-19 pandemic permanently changed customer interactions and environments.

Upland Software eBook Black

Contact Center Pipeline Subscriber Exclusives

Subscriber Exclusive
Taking WFM to the Cloud
Subscriber Exclusive
Welcome to the Metaverse

Market Leadership



Market Leadership


Most Popular

Gartner CCaaS 728-90