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"Offering access to Contact Center Pipeline empowers our customer service management teams at our multi-site centers."
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Insurance/Financial Services Company
I have 25 years management experience in contact centers and find the articles that are published both interesting and informative. Highly recomended.
Bill Hartline
Subscriber #1, 
2009
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August Issue

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ARTICLES

Featured Article

The Evolving Contact Center Supervisor

Redefining a pivotal leadership role for a dynamic work environment.

Remote Work




10 Tips for Using SMS for Customer Service






Upland Software




Calabrio



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