PIPELINE PUBLISHING GROUP, INC. ALL RIGHTS RESERVED.
Reflective Keynotes Inc.
Mike Aoki is the President of Reflective Keynotes Inc., a training company that helps contact centers improve their sales and customer experience results. A contact center expert, Mike was chosen by ICMI.com as one of the "Top 25 Thought Leaders for 2021." He is a frequent contributor to Contact Center Pipeline magazine and a member of their Advisory Board. In addition, he serves on the board of GTACC (the Greater Toronto Area Contact Centre association). He co-authored the Amazon #1 bestselling leadership book, "Called to Action."
COVID-19 Remote Work
COVID-19 Customer Retention
In honor of International Women’s Day, Mike Aoki interviews 5 industry executives who share their early leadership challenges, achievements and advice.
Operations Service Delivery
The key is approaching things in the right way, which includes a heavy dose of communication delivered with a dash of gusto.
Many leaders position customer service courses from the perspective of the company and its customers.
People Development COVID-19 Customer Retention
Invest in your team’s skills so that your agents can provide a better customer experience.
Strategy Service Delivery