You must create a learner-based culture of strong and smart business people that are treated and provisioned in a way that optimizes, not minimizes, their talent.
Strategy Customer Experience
We try to be superior at what we do. We want to offer the absolute best we can to the customer. We’re not driven by one quick sale; we’re driven by always doing the right thing.
Strategy Customer Experience Culture
There is a huge amount of mutual empathy being shared around the current situation, often initiated by the agents.
Strategy Customer Experience
When you get a one-star rating on any retail site or review platform, the customer isn’t just talking ABOUT you. Customers who give you poor ratings and reviews are, in fact, talking right...
Strategy Customer Experience
A results-focused CX leader knows the way forward should be mapped out in advance. Goals and roles should be clear. The performance framework should be systematic and measurable.
Strategy Customer Experience
There is no single magic metric that will offer a clear indicator of your center’s performance or guide your operation to a successful outcome.
Strategy Customer Experience