Introducing your power team to enhance cloud communications and contact center performance across SD-WAN.
8x8 and Aryaka cloud-based services deliver the flexibility, simplicity, and scalability of the SaaS cloud consumption model, and Aryaka’s global footprint offers a perfect foundation for 8×8’s UCaaS and CCaaS offerings to achieve peak global performance.
Both companies are acknowledged leaders in their respective spaces: Gartner has named 8x8 a Leader 9 times running in the UCaaS Magic Quadrant and recognized them in the CCaaS Magic Quadrant 6 years in a row, while Aryaka has been named a strong performer in The Forrester Wave for Managed SD-WAN Services, and winner of ChannelVision’s 2020 Visionary Spotlight Award for SD-WAN & SD-Branch.
This partnership takes our cooperation to the next level.
The 8×8 Open Communications PlatformTM delivers voice, team chat, meeting, and contact center solutions for enterprises of all sizes. Our joint customers are provided optimized access to 8×8’s regional Points of Presence (PoPs) by leveraging the Aryaka backbone, eliminating the packet loss, latency, and jitter that can impact experience on the public internet. Regional on-ramps directly connect Aryaka PoPs to 8×8 services, creating an optimized topology. Customers benefit from real-time traffic management insights via the MyAryaka cloud portal that includes monitoring and reporting on 8×8 performance. Combined, this delivers the hands-off operation required by IT in a world where the one constant is change.
Enterprises are increasingly reliant on UCaaS and CCaaS to drive efficiency and meet customer demands. They expect high-quality experiences anytime, anywhere, and on any device. The underlying WAN infrastructure must therefore meet the demands of a flexible and dynamic workforce, while maintaining security and reliability. By leveraging the Aryaka backbone, 8×8 customers will not only have optimized performance for their collaboration applications, but also other applications they’ve moved to the cloud.
| ||8×8: Gartner MQ Leader ||Aryaka: Cloud-First WAN |
|Geographic Reach ||Broad geographic UCaaS delivery capabilities across mature and developing markets and can meet the location requirements of many multinational organizations. ||Global footprint with nodes/PoPs within 30ms of 95% of the world’s knowledge workers. Last-mile services deliver local ISP contracting and monitoring, easing adoption. |
|Customer Satisfaction ||Customer survey references rate 8×8 highly for voice quality and service reliability. ||65+ NPS and 4.8 Gartner Peer Insight including Customer Choice—highest for an SD-WAN provider. |
|Service Enhancements ||Expand R&D investments to improve UCaaS solution capabilities. ||Additional investments in security, visibility with AI/ML, and scalability. |
|Service Integration ||Many customers value 8×8 for having an integrated UCaaS and CCaaS capability, which supports single sign-on, shared presence and directories, extension-to-extension dialing, and team collaboration through its X Series integration. ||Aryaka’s SmartServices are a tightly-integrated set of cloud-first WAN offerings that combine connectivity, orchestration, a global footprint with dedicated L2 links, security, multi-cloud, network and application optimization, and real-time visibility and co-management. 8×8 services and performance are visible via the MyAryaka portal. |
|Reliability ||Average core uptime—the ability to process inbound and outbound calls on the network—has been 99.999% for the past 12 months globally. ||The Aryaka core averages close to a 5-9s uptime, while customers at the edge have highly resilient access options that ensure failsafe and loss-free connectivity. |
|Security ||8×8 meets the advanced NIST/FIPS encryption standards. This includes TLS 1.2 in encryption in motion and AES 256 encryption at rest. 8×8 also provides advanced encryption of the actual voice media including Secure SIP of TLS and Secure Real-Time Transport Protocol (SRTP) with AES 256. ||Our core offering is highly secure with fully partitioned resources, end-to-end encryption, and hosted in secured data centers. As part of our managed SD-WAN service, we offer a combination of edge and cloud-based security leveraging both our own technology as well as that from Tier-1 security partners including Palo Alto, Symantec, and Zscaler. |
|Voice Quality ||8×8 delivers superior voice quality (MOS–Tolly report) and security certifications (NIST 800-53). ||Our core stability and optimization technology delivers a global MOS of 4+ while competitors with the same demanding traffic flows only average in the 2s and 3s. |