Unified Communications

Unified Communications. Single-Sourced. Always On—Instant Communications.

Unified Communications and contact center solutions, delivered from the cloud, will enable your company to use both capabilities

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Creating a Sustainable Work-from-Home Contact Center

The hard part is done—the decision to transition to work from home as a staffing strategy to a work strategy—and we know it works!

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Is It Time to BYOC (Be or Bring Your Own Carrier)?

With cloud-native communications platforms, enterprises don’t have to tie themselves to legacy telecom carriers that could limit their autonomy, flexibility and variety of services.

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8x8 and Aryaka: Bringing the World Closer, Together

The future of enterprise communications rests on improving employee and customer experience. This means breaking down barriers between the contact center, organization, and outside world.

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Top Seven Call Center Software Requirements for the “Now Normal”

Given the last eight months of global turmoil, it’s easy to forget that contact centers already had a long list of compelling reasons to change.

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Buyer’s Guide to Contact Center Technology: Scope and Sourcing

Some of the key differences between cloud and premise are blurring as vendors offer (and downright encourage!) purchase models based on subscription pricing.

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Accomplishing Call Center Transformation with Unified Communications Softphones

Enabling human agents is a perennial challenge in the contact center industry, particularly in terms of supporting the need for remote working without compromising productivity.

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Three Major Predictions for the 2020 Contact Center

As expectations continue to evolve, and technology advances at an increasingly fast pace, the one constant contact center leaders need to prepare for in 2020 is further change.

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Collaboration Just Might Be Your Silver Bullet

One good option for real-time communication in the CC is a “Help” queue.

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Speech Analytics in 2019 and Beyond: With Change Comes Opportunity

If you don’t know the specifics behind the metrics and conversations going on within your company, it’s hard to make a quality plan to move your goal forward in the most effective way...

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What to Look for in a Secure Headset

Audio technology purchases for confidential environments, such as those in the financial services industry, are not a simple decision and can’t be treated as a mere add-on to a network.

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Focus on Well-being: The Benefits of Wireless Audio

Businesses need to adopt a holistic view of their practices to improve health and productivity.

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Sennheiser Technology Supports Contact Center Employees with Special Hearing Needs

Special hearing needs can present an obstacle to performance in the contact center, since many hearing aids are incompatible with advanced audio technology.

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UC Device Management Creates Greater ROI

Sophisticated device management platforms can also provide detailed visibility of both active and inactive devices, and produce reporting on device usage, allowing businesses to better manage...

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Leveraging UC and Collaboration

Create opportunities for more transparency and communication, as well as an employee community for enhanced collaboration, so work becomes more meaningful and interactive.

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What Users Request Most in a Headset

Almost three-quarters (72%) of the respondents named this as the top criteria for deciding upon a headset brand.

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Attributes of an Effective Modern UC Headset

Effective audio solutions enhance modern office environments, maximizing the intended benefits of the collaborative workspace.

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Sennheiser: 70+ Years of Perfecting Workplace Headsets

Audio shouldn’t be treated as an afterthought. Audio is a vital component to an IT infrastructure.

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The Sound of Productivity: Improving the Workplace Through Superior Audio

Superior audio technology puts control of the modern office environment back into the hands of the people who manage and work in these spaces.

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To Repair, Refurbish or Recycle Your Headsets… That Is the Question!

Some models, regardless of cost, may be in higher demand and will yield a higher trade-in value than more expensive, less popular models.

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Contact Center Technology in a Changing Market

In a perfect world, the contact center’s technology procurement is part of an overarching IT strategy, and any purchase makes progress along a defined roadmap.

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Communication Is Everything

Choosing a comprehensive contact center platform is no easy feat. Keep a pulse on what your needs will consist of in five days, five months and five years.

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