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How moving solutions, data to the cloud bolsters the CX.
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Operations Virtual Contact Centers Technology Unified Communications Artificial Intelligence
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Technology Unified Communications White Papers
The hard part is done—the decision to transition to work from home as a staffing strategy to a work strategy—and we know it works!
Technology Unified Communications Workforce Optimization Remote Work Technology
Technology Unified Communications
Given the last eight months of global turmoil, it’s easy to forget that contact centers already had a long list of compelling reasons to change.
Technology Unified Communications Artificial Intelligence COVID-19 Remote Work Technology
Some of the key differences between cloud and premise are blurring as vendors offer (and downright encourage!) purchase models based on subscription pricing.
Enabling human agents is a perennial challenge in the contact center industry, particularly in terms of supporting the need for remote working without compromising productivity.
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Technology Unified Communications Assisted Service Artificial Intelligence
One good option for real-time communication in the CC is a “Help” queue.
Technology Unified Communications Software Platforms
Unified Communications White Papers
Almost three-quarters (72%) of the respondents named this as the top criteria for deciding upon a headset brand.
Audio shouldn’t be treated as an afterthought. Audio is a vital component to an IT infrastructure.
Superior audio technology puts control of the modern office environment back into the hands of the people who manage and work in these spaces.
Some models, regardless of cost, may be in higher demand and will yield a higher trade-in value than more expensive, less popular models.
In a perfect world, the contact center’s technology procurement is part of an overarching IT strategy, and any purchase makes progress along a defined roadmap.
Choosing a comprehensive contact center platform is no easy feat. Keep a pulse on what your needs will consist of in five days, five months and five years.
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