Unified Communications


Unified Communications. Single-Sourced. Always On—Instant Communications.

Unified Communications and contact center solutions, delivered from the cloud, will enable your company to use both capabilities

Current Issue Technology Unified Communications White Papers


Creating a Sustainable Work-from-Home Contact Center

The hard part is done—the decision to transition to work from home as a staffing strategy to a work strategy—and we know it works!

Technology Unified Communications Workforce Optimization Remote Work Technology


Is It Time to BYOC (Be or Bring Your Own Carrier)?

With cloud-native communications platforms, enterprises don’t have to tie themselves to legacy telecom carriers that could limit their autonomy, flexibility and variety of services.

Technology Unified Communications


8x8 and Aryaka: Bringing the World Closer, Together

The future of enterprise communications rests on improving employee and customer experience. This means breaking down barriers between the contact center, organization, and outside world.

Technology Unified Communications White Papers


Top Seven Call Center Software Requirements for the “Now Normal”

Given the last eight months of global turmoil, it’s easy to forget that contact centers already had a long list of compelling reasons to change.

Technology Unified Communications Artificial Intelligence COVID-19 Remote Work Technology


Buyer’s Guide to Contact Center Technology: Scope and Sourcing

Some of the key differences between cloud and premise are blurring as vendors offer (and downright encourage!) purchase models based on subscription pricing.

Technology Unified Communications


Accomplishing Call Center Transformation with Unified Communications Softphones

Enabling human agents is a perennial challenge in the contact center industry, particularly in terms of supporting the need for remote working without compromising productivity.

Technology Unified Communications Remote Work Technology


Three Major Predictions for the 2020 Contact Center

As expectations continue to evolve, and technology advances at an increasingly fast pace, the one constant contact center leaders need to prepare for in 2020 is further change.

Technology Unified Communications Assisted Service Artificial Intelligence


Collaboration Just Might Be Your Silver Bullet

One good option for real-time communication in the CC is a “Help” queue.

Technology Unified Communications


Speech Analytics in 2019 and Beyond: With Change Comes Opportunity

If you don’t know the specifics behind the metrics and conversations going on within your company, it’s hard to make a quality plan to move your goal forward in the most effective way...

Technology Unified Communications Software Platforms


What to Look for in a Secure Headset

Audio technology purchases for confidential environments, such as those in the financial services industry, are not a simple decision and can’t be treated as a mere add-on to a network.

Technology Unified Communications White Papers


Focus on Well-being: The Benefits of Wireless Audio

Businesses need to adopt a holistic view of their practices to improve health and productivity.

Unified Communications White Papers


Sennheiser Technology Supports Contact Center Employees with Special Hearing Needs

Special hearing needs can present an obstacle to performance in the contact center, since many hearing aids are incompatible with advanced audio technology.

Technology Unified Communications White Papers


UC Device Management Creates Greater ROI

Sophisticated device management platforms can also provide detailed visibility of both active and inactive devices, and produce reporting on device usage, allowing businesses to better manage...

Technology Unified Communications White Papers


Leveraging UC and Collaboration

Create opportunities for more transparency and communication, as well as an employee community for enhanced collaboration, so work becomes more meaningful and interactive.

Technology Unified Communications


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