Mitel—A Global Leader

Mitel—A Global Leader

Mitel—A Global Leader

A Sponsored Article by Mitel

Mitel is a global market leader in enterprise and mobile communications powering more than 2 billion business connections and 2 billion mobile subscribers every day, including over 33 million daily cloud connections. We help businesses and mobile carriers provide innovative services to their customers that enable them to communicate, collaborate and conduct business—anywhere, over any medium with the device of their choice. With over 40 years of experience providing business communication solutions, more than 60 million users in 100 countries and 130 mobile service providers, including 15 of the top 20 mobile carriers in the world, have entrusted us with their communication needs. It’s why we hold the #1 market share leader position in Europe, the Middle East and Africa, and why Garter has recognized us as a Leader in Unified Communications. And offering the best path to the cloud has made us the fastest-growing global cloud communication provider in the world.

Powering Quality Customer Interactions—Today, Tomorrow and Beyond

With one of the broadest contact center portfolios on the market, MiContact Center meets the needs of contact centers of all sizes and verticals, integrating with a wide range of premise- and cloud-based telephony platforms. As a flexible and scalable solution, MiContact Center grows as your business grows while improving customer experience, lowering TCO and improving ROI.

One Solution—One Vendor—Proven Technology

From small, single sites to distributed, multisite, virtual contact centers, MiContact Center seamlessly scales to address any need. Designed to ensure business continuity, it is a robust, resilient and highly available solution, delivering extensive, robust reporting capabilities, sophisticated voice and multimedia workflow routing, a unified agent desktop, highly customized interactive voice response (IVR), and easy integration with customer relationship management (CRM) solutions. MiContact Center also offers proactive outbound dialing with CRM integration, campaigning, and agent scripting capabilities. To support workforce optimization (WFO) requirements, Mitel brings together workforce management, interaction recording, quality management, analytics, and eLearning to help contact centers of all sizes lower costs and gain more customer insight while becoming more efficient in day-to-day operations.

Learn more at mitel.com/micc

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