The lessons of 2020 are already abundant, but they are not complete. There are more lessons to learn and they may be more complicated than those we’ve dealt with to date.

The overall theme for 2021 is: It’s all about the response to COVID and its impacts.

The beginning of the new year offers the opportunity to invest time and energy into getting the ‘assessment ball’ rolling.

The global pandemic caught most of the industry flat-footed and scrambling to respond quickly and appropriately.

2021 is not about ‘going back to the good old days’ (of 2019). It is about moving forward into an era of digital transformation, AI and hybrid/work-from-home teams.