The Evolving Contact Center Supervisor

For supervisors, navigating constantly changing and ambiguous circumstances adds to the stress load.

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Executive Interview with ProcedureFlow

Instead of text-heavy knowledge base articles and documents, ProcedureFlow uses a visual guide to provide agents with the processes they need when they need them.

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Strategies for Promoting Contact Center Value and Visibility

Ignored or poorly managed visibility is a chronic condition that leaves many centers suffering from enterprise isolation.

Check for Current Issue Rotator Strategy Visibility Planning


Virtual or Real? Reality Bites!

This year there was more time to plan, more time to think through what a virtual conference should look like, and perhaps get creative in terms of how a virtual conference could be presented.

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Low-Code/No-Code AI-Enabled Chatbots

There has been a recent influx in flexible DIY chatbot solutions, such as IVAs, to bring the power of conversational AI to the hands of business users.

Check for Current Issue Rotator Technology Self-Service Artificial Intelligence


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AI Infused Report