Heart & Stroke’s Resuscitation Support Centre supports the instructors who teach others how to save lives.

Nonprofit organizations’ contact centers have been struggling during the COVID-19 pandemic, but there are strategies to assist in the new normal.

A combination of work-life balance, learning opportunities, and supporting technologies may be the best Rx.

A Sponsored Article by Slalom

Use automated conversational redaction of audio and transcripts for compliance and training.

Methods, tools, and common-sense practices to prevent data breaches through contact centers.

Biometrics are the best path forward for contact centers.

AI-powered biometric authentication limits entry to fraudsters.

New dynamics are challenging the ability to support winning customer experiences.

Automation, digitization, WFH, and rising expectations are reshaping the business customer experience.

A Sponsored Article by Scorebuddy

It’s time to conduct an in-depth review of three WFH factors: benefits, trade-offs, and risks.

A Sponsored Article by LumenVox

How task mining and RPA can help agent productivity, and ultimately the customer experience in contact centers.

How secure desktop-as-a-service (DaaS) solutions help agents work productively from anywhere.