This year there was more time to plan, more time to think through what a virtual conference should look like, and perhaps get creative in terms of how a virtual conference could be presented.
Check for Current Issue Rotator Technology
Countless centers wind up with manual workarounds because things don’t talk to each other as promised.
Not all SaaS solutions are created the same—nor do they hold themselves to the same compliance standards.
Technology Data Security
The cost structure of legacy call recording technology is being destroyed by the cloud and open APIs. The move from pipes to platforms is on.
Technology Artificial Intelligence
The support analyst function is not an ‘in your spare time’ role. It’s a mission-critical component of any technology solution.