2018 Pipeline Publishing Group, Inc. All Rights Reserved.
The material on this site may not be reproduced, distributed, transmitted, or otherwise used, except with prior written permission of Pipeline Publishing Group, Inc.
The future of the contact center is both humans and bots working in harmony to deliver efficient service—all in the name of happier customers.
Technology Assisted Service Artificial Intelligence
Technology Unified Communications Assisted Service Artificial Intelligence
Technology Software Platforms Assisted Service
The fact that you can now buy inexpensive, powerful, yet ‘easier-to-operate’ speech tools with impressive NLP platforms is changing the landscape.
The practice of spoofing has gotten so inexpensive that it has grown exponentially, leading to the proliferation of these calls and the nearly nonstop ringing of the phone.
Technology Assisted Service
Way too many centers still have way too many manual process steps, negatively impacting the customer experience and the cost of doing business.
Technology Workforce Optimization Assisted Service
Brands that have successfully implemented chatbots have taken a hybrid approach, with AI helping to make human interactions more effective and more impactful.
Technology Assisted Service White Papers
Organizations are forging ahead with plans for AI deployments and automation projects. Do you have a plan in place to transform the people and process side of the equation?
When customers need the human touch, technology enablers can help to ensure successful interactions.
Operations Assisted Service Technology Assisted Service