Assisted Service


Target Those Manual Processes with Automation

Way too many centers still have way too many manual process steps, negatively impacting the customer experience and the cost of doing business.

Technology Workforce Optimization Assisted Service


Chatbots in the Contact Center

Brands that have successfully implemented chatbots have taken a hybrid approach, with AI helping to make human interactions more effective and more impactful.

Technology Assisted Service


Could Your New Seasonal Employee Be a Robot?

RPA can be that helping hand in the contact center to eliminate tedious, time-consuming tasks, reduce hold time and after-call work, and help agents and seasonal workers onboard and get up to...

Technology Assisted Service White Papers


How AI Will Change the Nature of Contact Center Work

Organizations are forging ahead with plans for AI deployments and automation projects. Do you have a plan in place to transform the people and process side of the equation?

Technology Assisted Service


Assisted Service Is Alive and Well…

When customers need the human touch, technology enablers can help to ensure successful interactions.

Operations Assisted Service Technology Assisted Service


 

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