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RPA can be that helping hand in the contact center to eliminate tedious, time-consuming tasks, reduce hold time and after-call work, and help agents and seasonal workers onboard and get up to speed quickly.
Technology Assisted Service White Papers
Organizations are forging ahead with plans for AI deployments and automation projects. Do you have a plan in place to transform the people and process side of the equation?
Technology Assisted Service
When customers need the human touch, technology enablers can help to ensure successful interactions.