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I’ve been around the telecommunications industry for a very long time, and I’ve seen many successful products and software solutions that were once thought impossible.
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Sixty percent of consumers globally expect to be able to engage with an organization at any time and on any channel.
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The fact that you can now buy inexpensive, powerful, yet ‘easier-to-operate’ speech tools with impressive NLP platforms is changing the landscape.
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More than discovering what customers are talking about, sentiment analysis lets users know how the customer feels.
Big Data relies on analytics to create value from data of all sorts, and analytics’ superpower is to detect patterns.
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Even if not all companies can compete with big-budget blue-chip giants, there’s no excuse not to create good customer experiences.
As with all innovation since the industrial revolution, machines are freeing us from tedious tasks, such as answering account balance questions a hundred times a day.
Cloud providers are tearing down the traditional models for development, testing and deployment, creating and implementing new versions and releases quickly.
When people hand over their sensitive payment information, they expect it to be handled in a secure and professional manner.