What is Contact Center Pipeline?
A monthly magazine tightly focused on contact centers. Since 2009, we have dedicated our work to improving the customer experience.
Our mission is help our readers succeed by providing the resources to develop solutions to new and ongoing challenges, leverage their operations' strengths to drive change and grow the business through world-class customer management strategies.

How do I get in touch with Contact Center Pipeline?
For Linda Harden, Publisher

For Susan Hash, Editor

For Customer Service and Subscriptions

For Corporate Subscriptions

For Print/Digital and Online Advertising Inquiries

You can choose a digital only or digital and print subscription here.
Yes. You can cancel your subscription at any time and receive a full refund for remaining issues. Please contact customer service, or 443.909.6951. Refunds will be promptly processed via the original payment method you used when you placed your order.
Moving? Make sure to take Pipeline with you! To change the delivery address of your existing subscription, please click here. ( Link to account management )
Each issue reports on key trends affecting the industry, best practices and successful solutions to the everyday challenges and pain points associated with running a contact center in today’s rapidly changing business environment. The Pipeline’s monthly editorial lineup includes columns exploring the essential contact center management areas, such as strategy, technology, workforce management, training, performance, management ROI, leadership and more.
Contact Center Pipeline does accept paid, sponsored articles in our publication and on our blog. These articles are identified as such. We also write hundreds of articles about various technologies, services and processes which are unbiased and neutral.
We offer various customized programs for advertisers to increase brand awareness/loyalty and generate premium leads. We welcome the opportunity to design a custom marketing program that meets your needs and objectives—within your time frame, resources and budget.
To position your brand in the contact center space, email