Checklist: Managing Work-from- Home Contact Center Agents Sponsored by NICE / Apr 2020 / White Papers, Coronavirus NICE inContact has prepared the following Remote Agent Checklist to help you prepare in the event your workforce is forced to work from home. A Sponsored White Paper by Nice inContactOverview: As your organization navigates potential emergency situations that force agents to work remotely, NICE inContact has your contact center technology needs covered. But having the software capabilities to route customer interactions to agents at home is only half of the preparation equation. Your contact center must also have a business continuity plan for other resources to make remote work a functional reality. NICE inContact has prepared the following Remote Agent Checklist to help you prepare your agents for a productive work from home experience.Download the White Paper [PDF] For additional business continuity planning and resources from Nice inContact, visit www.niceincontact.com Subscribers Download Article [PDF] Sponsored by NICE NICE makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE provides the world's #1 cloud customer experience platform, NICE CXone, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. Next Article Business Continuity & Disaster Recovery in the Contact Center Related Articles Business Continuity & Disaster Recovery in the Contact Center Can You Say Con-tin-gen-cy? Maintaining Customer Support in a Crisis Related Articles Business Continuity & Disaster Recovery in the Contact Center Can You Say Con-tin-gen-cy? Maintaining Customer Support in a Crisis