A Message Regarding COVID-19


A Message Regarding COVID-19

/ COVID-19, Coronavirus
A Message Regarding COVID-19

A statement from Contact Center Pipeline Publisher & CEO, Linda Harden, addressing the coronavirus (COVID-19) global pandemic

“When I was a boy and I would see scary things in the news, my mother would say to me, Look for the helpers. You will always find people who are helping.” -Mr Rogers'

That quote has never been more true. In times like these, there are always the “helpers.” Heroic efforts are being made every day; from our health care workers, police, EMS, truck drivers, grocery store workers, communications staff… and our contact center industry. Our thoughts are with everyone that has been affected by this crisis. We hope you’re safe and healthy.

We have assembled the resources on this page to make it easy for you to get trusted information and guidance at a time when we’re all feeling a heavy burden. We’ve collected relevant articles, blog posts, and webinars that may help you support your customers and employees, and hopefully make each day a little easier.

You'll find entire webinar series from Verint and Clarabridge along with others.

We also have special reduced price and free service offerings from many in our vendor community. We receive new offers daily and will continue to provide updates

Let us know if there’s anything you’d like to learn more about; we’re standing by. In the meantime, I hope you, your family, friends and loved ones stay safe. Take care of yourselves and each other. Let’s do our part, follow local guidelines, stay home, help save lives.



[UPDATE 4/10/20] Additional Webinars have been added to the COVID-19 Webinar Support Page

[UPDATE 4/11/20] Additional Vendor Offers have been added to the COVID-19 Services Page


Linda Harden

Linda Harden

Publisher, Contact Center Pipeline

Contact author

Human side of AI