Checklist: Managing Work-from- Home Contact Center Agents

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Checklist: Managing Work-from- Home Contact Center Agents

/ White Papers, Coronavirus
Checklist: Managing Work-from- Home Contact Center Agents

NICE inContact has prepared the following Remote Agent Checklist to help you prepare in the event your workforce is forced to work from home.


A Sponsored White Paper by Nice inContact


Overview: As your organization navigates potential emergency situations that force agents to work remotely, NICE inContact has your contact center technology needs covered. But having the software capabilities to route customer interactions to agents at home is only half of the preparation equation. Your contact center must also have a business continuity plan for other resources to make remote work a functional reality. NICE inContact has prepared the following Remote Agent Checklist to help you prepare your agents for a productive work from home experience.

Download the White Paper [PDF]

 

For additional business continuity planning and resources from Nice inContact, visit www.niceincontact.com


 

Sponsored by Nice inContact

NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

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