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Why the Call Center Was Already Collapsing—Even Before COVID-19

Why the Call Center Was Already Collapsing—Even Before COVID-19 A Sponsored Article by Moxie Technology White Papers COVID-19 Vendor Services Remote Work Technology

Redefining the Work Experience

Redefining the Work Experience A Sponsored Article by CommunityWFM Technology White Papers COVID-19 Vendor Services Remote Work Technology

Helping Organizations Adapt and Respond to the COVID-19 Pandemic

Helping Organizations Adapt and Respond to the COVID-19 Pandemic A Sponsored Article by Verint Strategy Customer Experience Service Delivery White Papers COVID-19 Vendor Services Remote Work Strategy

Cisco Partners with Google Cloud to Offer Contact Center AI Rapid Response Program

Cisco Partners with Google Cloud to Offer Contact Center AI Rapid Response Program Vendor Services

Webex Contact Center Enterprise Quick Deployment Solution

Webex Contact Center Enterprise Quick Deployment Solution Vendor Services

Ribbon Communications announced the release of its cloud-based Work@Home offer

Ribbon Communications announced the release of its cloud-based Work@Home offer Vendor Services

Cisco Announces “Work from Home” Webex Contact Center Quick Deployment

Cisco Announces “Work from Home” Webex Contact Center Quick Deployment Vendor Services

Serenova Offers 48-Hour Rapid Response Deployment to Enable At-Home Workforce

Serenova Offers 48-Hour Rapid Response Deployment to Enable At-Home Workforce Vendor Services

8x8 Handle communications needs virtually. Free for 30 days. Free unlimited video conferencing

8x8 Handle communications needs virtually. Free for 30 days. Free unlimited video conferencing Vendor Services

A Message to Our Customers: Your Agents Can Work From Home with Your Cisco Contact Center Solution

A Message to Our Customers: Your Agents Can Work From Home with Your Cisco Contact Center Solution Vendor Services

Lifesize Offers Unlimited Enterprise-Grade Video, No Time Limits, Free for Six Months

Lifesize Offers Unlimited Enterprise-Grade Video, No Time Limits, Free for Six Months Vendor Services

Cisco Introduces Webex Experience Management “Voice of Employee” Work from Home Solution

Cisco Introduces Webex Experience Management “Voice of Employee” Work from Home Solution Vendor Services

Comm100 Live Chat Business Edition for three agents, for free.

Comm100 Live Chat Business Edition for three agents, for free. Vendor Services

Harver offers free video interviewing, system diagnostics assessment & assessments for remote hiring

Harver offers free video interviewing, system diagnostics assessment & assessments for remote hiring Vendor Services

Calabrio Q&A session, Rapidly Moving to a Work-from-Home Model in Your Contact Center

Calabrio Q&A session, Rapidly Moving to a Work-from-Home Model in Your Contact Center Vendor Services

MCI Tech-enables call center services team has contingency plans for additional agent support

MCI Tech-enables call center services team has contingency plans for additional agent support Vendor Services

CallShaper Support work-at-home agents. Set up within 24 hours. Waiving Licensing fees.

CallShaper Support work-at-home agents. Set up within 24 hours. Waiving Licensing fees. Vendor Services

Appian 6 Months free access to COVID-19 response management app to Appian customers & organizations 1000+EES

Appian 6 Months free access to COVID-19 response management app to Appian customers & organizations 1000+EES Vendor Services

Parker Software WhosOn chat software. Free access to live chat software for healthcare orgs and no-cost temp licenses for contact centers.

Parker Software WhosOn chat software. Free access to live chat software for healthcare orgs and no-cost temp licenses for contact centers. Vendor Services

Contact Center Pipeline Current Issue

CURRENT ISSUE: July 2025

Making Connections Amidst Disruption

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