Vendor Services

Why the Call Center Was Already Collapsing—Even Before COVID-19

Phone-based support was already struggling to meet the demands of an increasingly digital world. Facing the strain of the COVID-19 crisis, it’s simply no longer viable.

Technology White Papers COVID-19 Vendor Services Remote Work Technology


Redefining the Work Experience

Mobile WFM communications help keep home agents engaged in the scheduling process and part of the team.

Technology White Papers COVID-19 Vendor Services Remote Work Technology


Helping Organizations Adapt and Respond to the COVID-19 Pandemic

How you respond to your customers in the coming weeks will likely have a tremendous impact on the future of your brand.

Strategy Customer Experience Service Delivery White Papers COVID-19 Vendor Services Remote Work Strategy


Cisco Partners with Google Cloud to Offer Contact Center AI Rapid Response Program

Cisco Partners with Google Cloud to Offer Contact Center AI Rapid Response Program

Vendor Services



Ribbon Communications announced the release of its cloud-based [email protected] offer

Ribbon Communications announced the release of its cloud-based [email protected] offer, which delivers advanced remote working capabilities to enterprises and contact centers of any size. [email protected]

Vendor Services


Cisco Announces “Work from Home” Webex Contact Center Quick Deployment

Cisco Announces “Work from Home” Webex Contact Center Quick Deployment

Vendor Services


Serenova Offers 48-Hour Rapid Response Deployment to Enable At-Home Workforce

Serenova Offers 48-Hour Rapid Response Deployment to Enable At-Home Workforce

Vendor Services


8x8 Handle communications needs virtually. Free for 30 days. Free unlimited video conferencing

8x8
Handle communications needs
virtually. Free for 30 days.
Free unlimited video conferencing

Vendor Services


A Message to Our Customers: Your Agents Can Work From Home with Your Cisco Contact Center Solution

A Message to Our Customers: Your Agents Can Work From Home with Your Cisco Contact Center Solution

Vendor Services


Lifesize Offers Unlimited Enterprise-Grade Video, No Time Limits, Free for Six Months

Lifesize Offers Unlimited Enterprise-Grade Video, No Time Limits, Free for Six Months

Vendor Services



Comm100 Live Chat Business Edition for three agents, for free.

Comm100 Live Chat Business Edition for three agents, for free.

Vendor Services


Harver offers free video interviewing, system diagnostics assessment & assessments for remote hiring

Harver offers free video interviewing, system diagnostics assessment & assessments for remote hiring

Vendor Services


Calabrio Q&A session, Rapidly Moving to a Work-from-Home Model in Your Contact Center

Calabrio Q&A session, Rapidly Moving to a
Work-from-Home Model in Your Contact Center

Vendor Services


Nice InContact
Calabrio