Assisted Service

Chatbots, AI and the Contact Center Worker: Finding the Right Machine and Human Balance

The ability to resolve issues competently and quickly is a core skill set of the contact center worker.

Operations Workforce Management Assisted Service

Leveraging Digital Channels

Companies still view their products and services as point solutions instead of thinking about the entire ecosystem that the devices live in.

Operations Assisted Service Technology Omnichannel

Imagining the Possibilities with AI

Remember that AI is not going to just run on its own. You need people involved for the “human-assisted learning” to determine how to act on the insights and opportunities the system discovers.

Operations Assisted Service Technology Self-Service

The Case for Technology in an Understaffed World

No technology is a silver bullet, but many tools can make a dent in the key things that contribute to understaffing.

Operations Assisted Service Technology Workforce Optimization

Tips on Selecting and Deploying Speech Analytics

A speech tool is not a plug-and-play technology. Your organization must be prepared to dedicate the proper resources that will ensure its success.

Operations Assisted Service Technology Workforce Optimization

Assisted Service Is Alive and Well…

When customers need the human touch, technology enablers can help to ensure successful interactions.

Operations Assisted Service Technology Assisted Service

Nice inContact