Contingency Planning

A 360-Degree Approach to Contact Center Security

It’s crucial to empower CSRs to play an active part in maintaining contact center security. After all, they witness more of what takes place on the call center floor than supervisors.

Operations Contingency Planning


Winter Weather: Planning for Safety and Success

In my experience, this is a time when those who are at work really benefit from the feeling of camaraderie and teamwork.

Operations Contingency Planning Operations management


Monet Software